Getting Started

    Is this legal?

         You should check with the local laws of the area in which you live before playing poker online.

    How do I download WPoker card room software?

       You have two options:

       Run this program from it's current location:
       This will automatically run the installation of the executable file from the server that hosts the
       download. Just follow the prompts through the installation process. When complete, you will have a
       WPoker icon on your desktop. Click that icon to open WPoker Lobby window.

       Save this program to disk:
       You can save the setup file to disk if you like. Just remember what folder you saved the file to.
       Once the download is complete, run this file and the installation will commence. Follow the prompts
       through the installation process. When complete, you will have a WPoker icon on your desktop.
       Click that icon to open WPoker Lobby window. Please note that these web pages and those of our
       affiliates, are the only ones we support for download. Software obtained anywhere else unless
       explicitly mentioned here may be faulty and we don't assume responsibility for the use of misuse of it.

    What are the minimum system requirements to play?

       Windows 98se/ME/2000/XP
       Download Size: Approx. 5 Megabytes (30 minutes on a 56k modem)
       Pentium 120 computer with 16 MB RAM
       Sound card recommended but not required

    I have the software installed. Now, how do I sign up so I can play?

       Open the WPoker Lobby window and on the tool bar across the top of this window, click 'Account'
       and select 'Create a new account'. A new window will open that allows you to enter in your
       information to register. It is important that you are careful when choosing your username, as it
       cannot be changed. All information must be accurate as it is used when processing real money
       transactions. The information you provide here must exactly match the credit card information your
       bank requires; this will eliminate problems later down the road when making your deposits with us.

       Once you have filled out this form, click 'Create My Account'. If the information you provided is not
       adequate, you will be brought back to the Account Creation page. There will be a message directing
       you to the necessary changes.

       Once accepted, another page will open telling you that your account has been created. A welcome
       email will be sent to the email address you provided. A verification code will be included in this email
       that is necessary to activate your user account.

    Activate my user account?

       The software, with the purpose of ensuring that the email address you provided is accurate,
       generates the verification code automatically. Once you receive this code by email, look under the
       ‘Account’ heading in the Lobby tool bar and select ‘Verify your email address…’. Enter the code in the
       box opposite your email address and click 'submit'. You will receive confirmation of the acceptance of
       the code and you are ready for action.

    How do I get chips to play?

       When your account is created, you are automatically credited with $3000 play money. Should you run
       low of play money, go to the cashier through the Lobby and request that more money be credited to
       your account. If you would like to play at a table for real money, information on the processing
       deposits and withdrawals to your account at The WPoker can be found on the Game Info page.

    What is the Minimum Buy-in?

       The minimum is based on 10 times the small bet limit. An example; to sit at a $5/$10 table, the
       minimum buy-in would be $50.00.

General Questions

    How do I see what games and tables are available for me to play at?

       When the game lobby opens, you will see the table list for Texas Hold'em. Currently we also offer
       Omaha, 7card Stud, 5card Stud. To see these table lists, simply click on the top of the menu and a
       drop down menu will appear. Select the desired game type and that table list will be displayed in the
       menu box.

    How does the wait list work?

       If the table you want to play at is full, you can join the wait list from the lobby or from the table itself.
       You will be added to the list and automatically notified in order when a seat is available.

    How does the wait list work when a table is empty?

       If no players are available to play a selected game, select the minimum number of players you wish
       to play against. When a game with enough players is established, you will automatically be notified.

    How do I open a table from the Lobby?

       Highlight the table that you wish to open, either by single clicking on the table within the list or by
       using the up and down arrow keys on your keyboard. Once the table you wish to open is highlighted,
       double click the highlighted area or click the ‘Start’ button below the table menu. The table window
       will open.

    Can I sit down at an empty table?

       Why not? It seems to be that once somebody sits at an empty table, others soon follow. You probably
       won't have much of a wait to start playing.

    Can I change my account information?

       Once you have created your account, changes to the information you provided can only be change by
       an administrator. Send an email to Support@WPoker.com. Include your username along with the
       information that needs to be changed.

    I would like to change my username.

       We do not allow for usernames to be changed.

    What does Avg. Pot and Plrs/Flop mean in the table?

       Avg Pot represents the rolling 30-hand average pot. Plrs/Flop is shown as a percentage representing
       the average number of players that are in the hand for the Flop.

    How do I chat with the other players?

       To chat with the other players, simply type what you would like to say in the box in the bottom left
       corner of the table window. You will see the text being entered and have the ability to edit before you
       commit the text to be read by others at the table. When you would like to submit the text to be
       viewed, simply hit the ‘enter’ key and your text will appear in the chat box. You may chat with players
       at a table that you are not sitting at.

    What is the meaning of the shorthand that some players use in the chat?

       As a shortcut, some players use acronyms to represent what they would like to say.

       NH – Nice Hand
       VN / VNH – Very Nice Hand
       TX / TKS / TY – Thanks / Thank you
       WTG – Way to go
       G1 – Good one

       Some other chat room symbols that come up:
       BRB – Be right Back
       LOL – Laughing Out Loud
       ROFL – Rolling on the Floor Laughing
       CUL – See You Later
       CYA – See you…

    All the chat at the table is bothersome. Can I do anything to stop it?

       There are different levels to what is announced. Select the appropriate level of the text you wish
       to view.

    How can I be sure the game is fair?

       Yes, the game is fair. As with any game there will be times when you win and times when you lose.
       Sometimes these will extend into streaks. All information that is offered on these pages is put here to
       inform players of how the room operates and what measures are taken to ensure the integrity of the
       games that are played at WPoker.com. Should you, at any time have a question or concern on a topic
       that is covered here or on any topic with regards to the operation of the poker card room, you can
       contact the administrative staff at Support@PokerNexus.com.

    I have not yet received my email verification code, what should I do?

       Occasionally, our mail bot gets clogged and prevents the outgoing mail from departing on a timely
       basis. Please send us an email to Support@PokerNexus.com indicating you have registered but have
       not received your verification code and we will forward information on how to fix the problem
       immediately.

    What happens if I get disconnected in the middle of a game?

       It is important to understand how the software deals with disconnects in the middle of a hand that
       you are involved in. Your hand is protected as per an All In situation unless you do something to fold
       your hand. Please note that to prevent this feature from being abused, there is a limit of All Ins over
       a 24 hour period and is set by the administrators. The All In counter is reset each day at 12:00am
       EST. Folding of a hand will occur as a result of one of the following:
           1. You leave the card room in the middle of a hand.
           2. You exit the game using the close box (i.e. clicking the X in top right hand corner of the screen).
           3. You click the fold button, accidentally OR intentionally.
           4. You are disconnected from the game and re-enter the table before that hand has completed.
           5. You fail to act on your hand within 20 seconds, e.g. you "Time Out".

    What happens when a hand is restarted?

       Occasionally a hand will appear to start, as indicated by the shuffle of the cards and the prompt for
       the posting of the blinds, followed by a pause and the Dealer text indicating that the "Hand Will Start
       Over". Player accounts will be unaffected by incomplete hands as only completed hands are posted to
       their accounts. This means that any blinds posted and bets made in an incomplete hand are not taken
       from the players true account balance.

    What is the rake?

       Money is removed from each pot to pay the house. Our variable rake structure is 5% of the pot size,
       max. $3.00, and can be viewed here – Rake.

    How can I see what the game actually looks like before I commit to buy-in?

       Just download and install our software and register a Player's account. No credit information is needed
       at this point. You will then be able to log in and watch the action or play at a 'play money' table. If
       you have questions, go ahead and utilize the chat line, however, for more detailed inquiries we request
       you email us at Support@WPoker.com.

    What is done about collusion?

       WPoker has various methods of monitoring play at tables. Any player who is suspected of collusion will
       be monitored more closely and should the card room administrators believe that players are playing in
       collusion, the players in question will have their accounts suspended immediately and permanently.

    I enjoy the games offered at WPoker.com. Are there plans to develop and release others?

       Definitely. Tournaments and other poker variations are in the works.

Technical Questions

    I keep getting disconnected or frozen. What is the problem?

       Most frequently this is caused by an inconsistent Internet connection, which is usually caused by
       some momentary hiccups on the Internet highway. Information traveling between your computer and
       the game servers has a long trip and travels through many computers along the way. If one of the
       links in the chain goes down, your information may be lost or (usually) rerouted through another
       computer. Unfortunately, in a real time interactive game such as ours, the delay while your information
       is passed back and forth through the alternate connection can be enough to cause our system to
       think you have left the game and drop the connection. Sometimes your computer gets the message
       and you get an error message about being disconnected from the game. Other times your computer
       knows nothing about this and it looks like the game has stopped.

       There are several tools built into Windows to check the condition of your Internet connection. Use the
       following instructions to use them. If you have difficulties interpreting the results send the results to
       Support@PokerNexus.com along with a description of the problems you're having and we'll tell you
       what they mean.

       PING

       Ping basically follows a packet of information from your computer to its destination (in this case
       WPoker.com) and tells how long it takes to get there. To use it go to MS-DOS prompt and type 'ping
       www.WPoker.com'(or '64.40.108.147') and hit the ENTER key. There is a short pause and then you get
       a number of lines of text that read something like:

       Reply from www.WPoker.com [64.40.108.147]:bytes=32 time<10ms TTL=124

       Each line is for one packet of data. You can ignore everything except the time. If the time is over
       900-1000 ms then your connection is not good. You can expect a lot of lag and sometimes to be
       disconnected. The time varies a bit. If one is high and the rest are low don't worry about it. You want
       to check averages. Time-outs are bad. If you get "Destination Host Unreachable" or "Request Timed
       Out" in every line, then there is a problem. It means the Internet connection between your computer
       and our servers is down completely.

       TRACERT

       Tracert follows a packet to the destination through all the computers that are in between. It gives a
       time to each computer. To use it go to MS-DOS prompt and type 'tracert www.WPoker.com'(or
       '64.40.108.147') and hit ENTER. The lines of output will look like this:

       Tracing route to www.WPoker.com [61.40.108.147] over a maximum of 30 hops

       1 <10 ms <10 ms <10 ms h66-38-134-62.gtconnect.net [66.38.134.62]
       2 <10 ms <10 ms <10 ms 216.18.13.137
       3 <10 ms <10 ms <10 ms 216.18.28.29
       4 <10 ms <10 ms <10 ms r1-72-fe2-0-corevan.netnation.com [216.18.11.149]
       ...etc.

       The first line is the first computer, second line the second computer etc. This is a bit tougher to
       interpret but basically follow the first set of times in each line. The last column is the computer
       address. In the first set of times you look for big jumps in the time taken (say from 30 ms to 500 ms
       or something like that). This identifies a bottleneck in the pipe so to speak. Usually means a lot of
       traffic is going through, or it's just not fast enough. If a computer is going down it will have a instead
       of a time. The means timed out and is not good. That means your signal has to go a different route
       and will take much longer.

    I keep getting an error message. What should I do?

       WPoker.com support will need the exact error message you are receiving and the details about what
       was happening when you received it. Any and all information is helpful. Forward this information to
       Support@PokerNexus.com.

    I have looked through your website for an answer to my question but my question isn’t covered here. Who should I contact?

       Support@PokerNexus.com

       Note: Be sure to include your username along with all other details that will assist in helping us help
       you. Be descriptive; our support staff appreciates long emails. If you're getting error messages include
       the exact error message text as well as what you were doing before you got it.